Delete your data

Last updated: 27 July 2026

You can have your BallTrials account and everything attached to it deleted. You do not need a reason, and it costs nothing.

How to ask

Send an email to contact@balltrials.com from the address on your account, with the subject Delete my data.

If you signed in with Facebook or Google and are not sure which email that is, write from any address and tell us the name shown on your BallTrials profile — we will ask you to confirm from the account itself before deleting anything.

What gets deleted

• Your login (email address, or the link to your Facebook or Google account).
• Your player profile: name, level, experience and settings.
• Your balls, their levels and their trophies.
• Your match history and your in-game currency balances.

Deletion is permanent. Your progress cannot be recovered afterwards, not by you and not by us.

What we may keep, and why

If you have ever paid for something, we keep the record of the payment — the amount, the date and the invoice. Tax law requires us to, and it is kept apart from the game. It does not identify how you played.

How long it takes

We confirm by email as soon as we have deleted it, and no later than 30 days after your request.